Returns
We accept returns within 14 days of receiving your order, in accordance with European consumer protection laws.
To be eligible for a return:
- The item must be unused
- In its original condition
- In its original packaging
📧 To request a return, please contact us at:
tharrystore@gmail.com.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer
- Shipping fees are non-refundable
Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be processed within 7–14 business days to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Include clear photos or videos of the issue
We will offer:
- A replacement ✅ or
- A full refund ✅
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this time, the order may already be processed and cannot be canceled.
Non-Returnable Items
We do not accept returns for:
- Used products
- Items not in original condition
- Products damaged by misuse
Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account
2. Contact your payment provider
3. Contact us at tharrystore@gmail.com.
Contact
For any return or refund questions, contact us: