Your Statutory Right of Withdrawal (14 Days)
In accordance with EU and French consumer law (Article L221-18 of the French Consumer Code), you have 14 days from the date of delivery to withdraw from your purchase, without giving any reason. This legal right applies regardless of the commercial conditions below, and cannot be reduced or limited by TharryStore.
Note: pierced jewelry and earrings may be excluded from the right of withdrawal once unsealed, for hygiene reasons (Article L221-28 of the French Consumer Code).
Commercial Return Conditions
To be eligible for our return policy, the item must be unused, in its original condition, and in its original packaging.
📧 To request a return, contact us at: tharrystore@gmail.com
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 14 days to your original payment method, as required by law.
Legal Guarantee of Conformity & Hidden Defects
Separately from this commercial return policy, every product benefits from the legal guarantee of conformity (2 years, Articles L217-3 to L217-20 of the French Consumer Code) and the guarantee against hidden defects (French Civil Code). These statutory guarantees are free of charge and are not limited by the conditions above.
Order Changes
If you wish to modify or cancel your order before it ships, contact us as soon as possible. Orders already in processing may not be modifiable. This does not affect your 14-day statutory withdrawal right after delivery.
Damaged or Defective Items
Contact us within 48 hours of delivery with clear photos or videos of the issue. We will offer a replacement or a full refund, free of charge.
Non-Returnable Items
For hygiene reasons, we do not accept commercial returns for used products, pierced earrings once unsealed, or products damaged by misuse. This does not affect your statutory legal guarantee for defective items.
Customer Service & Dispute Resolution
Any issue with your order? Contact us at tharrystore@gmail.com – we respond within 24 hours and aim to resolve every situation amicably. EU residents may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
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