How long does shipping take?
Orders are processed within 1–2 business days.
Delivery to France then takes 5–8 business days.
In total, expect your order within approximately 6–10 business days from purchase.
Do you ship internationally?
We currently ship to France only.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use it to follow your package.
What payment methods do you accept?
We accept secure payments via:
- Visa, Mastercard, American Express and Cartes Bancaires (credit and debit cards)
- PayPal
- Klarna
- Apple Pay and Shop Pay
The full list of methods available to you is shown at checkout.
Can I return my order?
Yes. Two separate things apply:
- Your statutory right of withdrawal (14 days). Under Article L221-18 of the French Consumer Code you have 14 days from delivery to withdraw, without giving a reason. This legal right is not conditional on packaging or on the condition of the item, and we cannot reduce or limit it. Sealed items unsealed after delivery may be excluded for hygiene reasons (Article L221-28), which can apply to pierced jewellery.
- Our commercial return policy. Separately, and in addition to the above, we accept commercial returns where the item is unused and in its original condition and packaging.
See our Return & Refund Policy for full details, including your legal guarantee of conformity (2 years).
Where do I send a return?
Please do not send returns to our registered administrative address — it is not a returns address. Contact us first and we will provide the correct return address in writing once your return is approved.
When will I receive my refund?
We refund you within 14 days of receiving your withdrawal notice, using your original payment method. As permitted by Article L221-24 of the French Consumer Code, we may wait until we have received the item back, or until you provide proof that you have sent it — whichever comes first. No fee is charged for the refund.
Can I cancel or modify my order?
Contact us as soon as possible after placing your order — we will do our best to update or cancel it before it ships. Once shipped, you can still use your 14-day legal right of withdrawal after delivery.
What if my item arrives damaged?
If your item arrives damaged or defective, please tell us as soon as you can — ideally within 48 hours of delivery — and send clear photos or videos of the issue. Reporting later does not affect your statutory rights: the legal guarantee of conformity lasts 2 years from delivery (Articles L217-3 to L217-20 of the French Consumer Code), and the guarantee against hidden defects also applies (Articles 1641 to 1649 of the French Civil Code).
We will offer a replacement or a full refund, free of charge.
What if my parcel is late or lost?
Until you physically receive your order, the risk remains with us (Article L216-4 of the French Consumer Code). Contact us and we will open an enquiry with the carrier and arrange a replacement or refund.
I entered the wrong address, what should I do?
Contact us immediately at tharrystore@gmail.com. If your order has not yet shipped, we will update it.
How can I contact you?
Email: tharrystore@gmail.com
Phone: +33 6 18 23 44 19 (Monday to Friday, 9:00–18:00 CET)
We reply within 1 to 2 business days. You can also use our Contact page.
Last updated: 18 September 2026